Converge ICT Refused To Provide Rebate

I've been a subscriber of Globe and currently, both PLDT and Converge ICT. I've been connected to the internet since 2010 with my 3 mbps DSL line.

 

Last April 2021, Converge ICT became available in our area in Nagpayong Pinagbuhatan Pasig City. So I switched from DSL to Fiber at P1,625/month for 100 mbps.

I have no issues with speed. However, with reliability and dispatch issues, that is where Converge is a big pain in the butt. Unlike Globe who gives a specific date of the dispatch, Converge ICT doesn't. Whenever they schedule a dispatch, they would always say to monitor a call from the tech within 24-48 business hours.

This is not the first time that my net from Converge went down and it both cases, it's a pain in the butt to have a tech visit. My last tech dispatch last month took 1 week for it to happen.
After a week of no internet, I requested for a rebate to the time that I have no internet -- for a week. So I got a ticket number for the rebate request. I thought I'm going to see that rebate in the next billing cycle.

To my surprise, it didn't not reflect any. So I made a follow up via FB Messenger and Twitter (their phone number is hard to reach when I call using my mobile phone).

Today, I got an email that my rebate request was not approved because it should be requested at least 6 days after the internet is restored. I was like -- WHAT THE F*CK!

I never experienced anything like this with Globe and PLDT. To add salt to injury, whenever I chat with Converge ICT via FB Messenger and Twitter, I have to repeat my information all-over. It's always starting from scratch.

I understand that internet connection goes down and this happens to all ISPs -- but the way Converge handles dispatches and rebate request is a whole new level of pathetic customer service. They are absolutely the worse among the three.

I am determined not to renew my contract with them for this kind of customer service. Subscribers doesn't deserve such poor service.

Look at this pathetic answer. So Converge ICT only provides rebate for no internet connection if it’s more than 6 days. Not to mention that the representative cannot pinpoint me where exactly this policy is written. Such a lame customer service from Converge ICT.

Technorati Tags: Converge ICT,Rebate,Worst Customer Service

Streaming Dota 2 Games

I was surprised and happy at the same time when I got an email from Converge 3 days that their service is available in our area in Pasig City. I’ve been a subscriber of Globelines before for more than 11 years and my speed was stucked at 3 mbps. There’s no other ISP available in our area in Nagpayong, Pinagbuhatan, Pasig City – until that email.

If you’re on Discord, please add me up: Aerous#1448

 

My previous plan with Globe is at P1,299/month for 3 mbps. It includes a phone service. The plan I have now with Converge ICT is P1,500/month for 35 mbps but with no phone lines. That’s 10x the speed of my previous ISP. I can disconnect my landline as well since I rarely use it.

There are two things I can do with my 35 mbps speed right now – I can apply to Work From Home (WFH) jobs that requires a minimum of 10 mbps speed and I can also stream my Dota 2 games. I tried streaming it before with my 3 mbps speed and no matter how I lower the settings, the stream is just awful.

I installed OBS Studio (streaming software) and create a gaming profile on Facebook. I run the auto-detect of the best settings for Streaming on the OBS Studio (based on my current Converge 35 mbps speed). I copied the Streaming ID from Facebook and paste it on OBS. Also, OBS setup is on Game Capture – so when my Dota 2 is launched (on full screen) it’s sync to OBS which then streams it on Facebook.

I played 4 games so far using Dota 2 hero Axe (I’m doing the All Hero Challenge) and the streams were all smooth. I’m just hoping the downtime of Converge is not often and that they can resolve future issues in a day or two. For now, let’s play more Dota!

Technorati Tags: Converge ICT,Dota 2,Stream